Câu 1: IIBA-CBDA: Certification in Business Data Analytics

With the recent departure of two of its employees, an IT helpdesk team is now understaffed and finding it difficult to keep up with the current workload. The number of tickets being received has increased as well as the number of days to resolve the tickets. The IT manager has set up a meeting with the IT director to request funding for two new helpdesk agents. To prepare for the meeting, the manager is interested in showing the tickets processed against ticket volume over the past year. What type of chart should the manager use to effectively show the change in processing rate over time?

1. A. A pie chart to compare the number of tickets coming in versus tickets being processed each month, over the past year
2. B. A waterfall chart to show the number of tickets coming in are a lot higher than those being processed as of year to date
3. C. A line chart to show the widening gap between the number of tickets being processed against the number coming over the past year — đáp án hiện tại
4. D. A column chart to compare the number of tickets coming in versus tickets being processed each month, since June