Câu 23: ITIL-4-BRM: ITIL 4 Specialist Business Relationship Management (BRM)
Part of an organization’s strategy is to use consumer feedback as part of the service quality measurement and reporting. The business relationship management (BRM) practice is an important component of that strategy, and an objective has been set to automate, as much as possible, the collection and analysis of feedbac…
Nội dung câu hỏi
Part of an organization’s strategy is to use consumer feedback as part of the service quality measurement and reporting. The business relationship management (BRM) practice is an important component of that strategy, and an objective has been set to automate, as much as possible, the collection and analysis of feedback. Given this objective, what is the minimum target capability level the organization should set for this practice?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Level 2
- B. Level 3
- C. Level 4 — đáp án hiện tại
- D. Level 5
Cộng đồng
0 bình luận công khai. Tên thành viên được ẩn một phần.