Câu 22: ITIL-4-BRM: ITIL 4 Specialist Business Relationship Management (BRM)
The business relationship managers at a large it service provider are exploring ways to improve the customer journey. As an objective of this initiative, they want to automate the feedback collection and reporting mechanisms that are used to monitor customer experience. Given this objective, what is the minimum target…
Nội dung câu hỏi
The business relationship managers at a large it service provider are exploring ways to improve the customer journey. As an objective of this initiative, they want to automate the feedback collection and reporting mechanisms that are used to monitor customer experience. Given this objective, what is the minimum target capability level for organization should set for this practice?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Level 2
- B. Level 3
- C. Level 4 — đáp án hiện tại
- D. Level 5
Cộng đồng
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