Câu 20: ITIL-4-BRM: ITIL 4 Specialist Business Relationship Management (BRM)
An organization has set an objective that by the end of the year it will develop and communicate values and principles to be adopted by everyone within the organization relative to business relationship management (BRM). What metric can BEST be used to assess whether this objective has been met?
Nội dung câu hỏi
An organization has set an objective that by the end of the year it will develop and communicate values and principles to be adopted by everyone within the organization relative to business relationship management (BRM). What metric can BEST be used to assess whether this objective has been met?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Adoption of a common approach to BRM — đáp án hiện tại
- B. The service provider’s image in the business
- C. Number and percentage of terminated contracts
- D. Satisfaction of key stakeholders with the relationship
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