Câu 12: ITIL 4 Specialist: Collaborate, Assure and Improve

An organization is trying to improve its provision of a service which depends on a supplier. Which is an activity that the organization should perform?

1. A. Introduce detailed procedures for the supplier’s communications with the organization
2. B. Introduce a process for the supplier to request agenda items for each type of meeting with the organization
3. C. Create an additional ticketing system dedicated to incidents which impact both parties
4. D. Create a change schedule with the supplier for changes which impact both parties — đáp án hiện tại