Câu 11: ITIL 4 Specialist: Collaborate, Assure and Improve

Which is an example of evidence that a continual improvement practice is meeting level 4 capability criteria?

1. A. Technical teams of a cloud storage provider are trained to follow improvement activities embedded in their workflows — đáp án hiện tại
2. B. The management team of a service provider receives regular updates on achievements of its continual improvement activities
3. C. The second line support team uses the service management tool to log improvement suggestions relevant to the team
4. D. The continual improvement coordinator has assigned improvement responsibilities to technical staff