Câu 25: ITIL 4 Specialist: Collaborate, Assure and Improve

A technology start-up company regularly develops new products each of which is managed a separate product team. Most customers consume services based on more than one product. The products rely on a complex architecture of internal and external IT systems. Some staff members are unclear regarding who negotiates and manages service levels. What should be the company’s approach to resolving the issue?

1. A. Delegate the responsibility for product quality to each team and allocate an account manager to manage negotiations with customers
2. B. Assign product owners in each team to manage all service level management activities
3. C. Appoint a team to manage all aspects of service level management and ensure communication with development teams — đáp án hiện tại
4. D. Recruit a service level manager to take overall responsibility for all product performance