Câu 24: ITIL 4 Specialist: Collaborate, Assure and Improve

A project team is responding to a request from a customer to design and deliver a new service. The value stream is used for existing customers only. The team has encountered a number of issues but does not know which of the practices involved in the value stream should be informed about which issue. Which is an issue that the project team should direct to the service level management practice?

1. A. A service outage is causing a business impact and it is unclear which targets should be used for service restoration
2. B. The customer has recommended a better approach to gathering service requirements for new services
3. C. A relationship manager has complained that there is no documentation for capturing the details of new customers
4. D. The customer is unhappy with the standard timescales for restoring service operation and wants to negotiate new targets — đáp án hiện tại