Câu 23: ITIL 4 Specialist: Collaborate, Assure and Improve
An internal service provider has detailed agreements in place with all business departments. Which approach to performing the activity ‘customer and user satisfaction survey’ should the service provider use?
Nội dung câu hỏi
An internal service provider has detailed agreements in place with all business departments. Which approach to performing the activity ‘customer and user satisfaction survey’ should the service provider use?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Business department managers and service provider representatives meet to evaluate and discuss service performance
- B. Service owners evaluate output from monthly questionnaires and prepare information to be discussed with business department managers
- C. Collect information that is additional to that needed to validate the achievement of service targets — đáp án hiện tại
- D. Circulate details of service achievement versus service targets to all stakeholders
Cộng đồng
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