Câu 22: ITIL 4 Specialist Create, Deliver and Support

An internal service provider of a large retail organization is working on a major update of the self-checkout terminals used in the supermarkets. The update includes new hardware, software, and integration with a new card payment system. How should the service provider ensure that the update is sufficiently tested?

1. A. Delegate to the vendor testing of the terminals and the card payment system
2. B. Include user experience and perception in the scope of testing and involve multiple teams — đáp án hiện tại
3. C. Limit testing to the pre-agreed technical criteria and use a dedicated team of testers
4. D. Focus testing solely on user experience and delegate it to operational teams