Câu 21: ITIL 4 Specialist Create, Deliver and Support

A software development company wants to transition from a traditional working model to one focused on innovation and adaptability. The management has recognized a need to support changes in the mindset among employees, particularly those accustomed to the traditional approach. However, the management has encountered resistance from long-standing employees who are accustomed to traditional methods. What strategy should the company adopt to effectively facilitate this cultural shift?

1. A. Introduce rules for innovation and adaptability across all teams
2. B. Have leaders actively demonstrate and promote innovative practices — đáp án hiện tại
3. C. Limit the cultural shift initiatives to only the newer employees
4. D. Base performance evaluations solely on the number of innovative ideas generated