Câu 14: ITIL 4 Specialist Create, Deliver and Support
A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team, Today, the chain is using commercial software available of-ho-shelf for stock management and POS. What is this situation an example of?
Nội dung câu hỏi
A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team, Today, the chain is using commercial software available of-ho-shelf for stock management and POS. What is this situation an example of?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Commoditization of service components — đáp án hiện tại
- B. Organization-specific requirements for service functionality
- C. Customer demand for personalized products
- D. Service components lacking mass-market adoption
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