Câu 13: ITIL 4 Specialist Create, Deliver and Support
A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached. What is the BEST approach to resolve this issue?
Nội dung câu hỏi
A service operations team monitors a critical service. They receive thousands of events every day and operators are trained, so they know which events require a response. Sometimes they miss an important event and this causes service level targets to be breached. What is the BEST approach to resolve this issue?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Recruit and train additional operations staff
- B. Improve operations team training
- C. Renegotiate service level targets
- D. Review and automate filtering of operations data — đáp án hiện tại
Cộng đồng
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