Câu 11: ITIL 4 Specialist High-Velocity IT

An organization has many development teams that design products and services in different ways. There is a wide variation in the levels of customer satisfaction with these products and services. The organization would like to introduce a more effective approach to 'service design'.Which is the BEST improvement activity?

1. A. Define and agree a single 'service design' approach and model, based on the 'service design' activities of the most successful development teams
2. B. Assess the organization's strategic objectives and customer requirements, then decide on the number and types of 'service design' approaches and models — đáp án hiện tại
3. C. Identify the products and services for which there is low customer satisfaction, and increase the human and technical resources for service design during future upgrades
4. D. Review the 'service design' approaches and models to remove duplication, and improve the efficiency of the development teams