Câu 10: ITIL 4 Specialist High-Velocity IT
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team’s goals. Which are the TWO BEST examples the service provi…
Nội dung câu hỏi
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team’s goals. Which are the TWO BEST examples the service provider can present as evidence that value had been realized?The sales team will be able to:1. Use data analytics to sell more products to its customers2. Send customers quick and personalized responses to enquiries3. Receive training on the basic features of the service4. Provide more frequent reports to the sales manager
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. 1 and 2 — đáp án hiện tại
- B. 2 and 3
- C. 3 and 4
- D. 1 and 4
Cộng đồng
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