Câu 21: ITIL 4 Specialist High-Velocity IT
A service provider is about to engage in a partnership with a large retailer. They will integrate the retailer's systems for online shopping. How can the 'relationship management' practice contribute to this initiative?
Nội dung câu hỏi
A service provider is about to engage in a partnership with a large retailer. They will integrate the retailer's systems for online shopping. How can the 'relationship management' practice contribute to this initiative?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. By negotiating and agreeing with the retailer the service targets for the integrated systems
- B. By establishing the communication channels required to support the online shopping services
- C. By encouraging behaviours that are consistent with the shared values of both organizations — đáp án hiện tại
- D. By developing an understanding of the patterns of usage of the online shopping services
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