Câu 5: ITIL 4 Strategist: Direct, Plan and Improve

A service provider has experienced a number of problems to their cloud storage service that have caused service outages. Problem management have successfully identified the cause of each incident but further improvements to the service are considered necessary. Which is the BEST example of using the ‘continual improvement model’ to guide improvements to the service?

1. A. Use the model to identify and compare improvements to the ‘problem management’ practice
2. B. Use the model to identify and prioritize improvements to the cloud storage service — đáp án hiện tại
3. C. Use the model to restore and recover the cloud storage service each time the service fails
4. D. Use the model to assess and authorize changes to improve the cloud storage service