Câu 6: ITIL 4 Strategist: Direct, Plan and Improve

Which statement describes the influence of services on service consumer’s outcomes, costs, and risks?

1. A. Services can negatively affect some outcomes while supporting others — đáp án hiện tại
2. B. Services remove risks from service consumers without introducing new ones
3. C. The key benefit of services is to reduce costs and risks
4. D. A service should introduce fewer costs than it removes