Câu 2: ITIL 4 Strategist: Direct, Plan and Improve

A company is starting a digital transformation effort that will require significant changes in how IT must operate. The CIO hired consultants to assess the IT department, and they identified a number of improvements that would increase customer value. Which approach would BEST prioritize improvement outcomes?

1. A. Prioritize outcomes that can be achieved with the least effort, which will help create momentum for future improvements
2. B. Prioritize outcomes that impact staff the least, which will help staff develop confidence in making improvements
3. C. Prioritize outcomes that move the organization closer to its vision, which will maximize value for all stakeholders — đáp án hiện tại
4. D. Prioritize outcomes that reduce waste the most, which will ensure efficient use of the organization’s resources