Câu 7: ITIL4 Practitioner Monitoring and Event Management

An organization has a number of cross-functional teams that support a business critical service. How should they approach the definition of monitoring and event management guidelines?

1. A. The monitoring and event guidelines should be developed by the service management office
2. B. The senior operations executive should define all guidelines
3. C. Each team should define the relevant guidelines and cascade them to the other teams — đáp án hiện tại
4. D. A dedicated monitoring and event management team should be formed to take control of the service