Câu 3: ITIL4 Specialist: Monitor, Support and Fulfil

Which capability criterion supports the practice success factor 'establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities needed to detect them'?

1. A. The technologies required for performing monitoring and event management are identified and effective tools are available — đáp án hiện tại
2. B. The users of the monitoring data know how to request, access, and utilize the data
3. C. Events are usually detected immediately after they occur
4. D. Trends are analyzed and used to predict the event occurrence