Question 23: AB-250: Transforming Contact Center Experiences with AI in Dynamics 365

HOTSPOT - A company deploys Copilot in Dynamics 365 Customer Service to assist customer service representatives (CSRs) during customer interactions.CSRs report that Copilot responses sometimes include inappropriate or unverified information. The company must ensure that responses are based only on curated internal content and that irrelevant results are minimized. You need to configure Copilot to meet the requirements. What should you configure for each requirement? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

1. A. Lựa chọn A bằng hình ảnh — đáp án hiện tại