Question 13: AB-250: Transforming Contact Center Experiences with AI in Dynamics 365

DRAG DROP - A company supports multiple communication channels. Customer service representatives (CSRs) handle multiple work items concurrently based on configured workload limits. The company must be able to control how CSRs handle workload across channels. The solution must:Limit how much work a CSR can handle at the same time. Prevent CSRs from receiving new work items until their conversations are closed. You need to configure workload management for the CSRs. How should you configure the workloads? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bat between panes or scroll to view content. NOTE: Each correct selection is worth one point.

1. A. Lựa chọn A bằng hình ảnh — đáp án hiện tại