Question 14: AB-250: Transforming Contact Center Experiences with AI in Dynamics 365

HOTSPOT - A company operates a contact center by using an external platform that controls call handling, queue assignment, and routing policies. The company plans to introduce AI-assisted capabilities to support customer service representatives (CSRs) during customer interactions. The company requires the existing platform to continue controlling how interactions are routed and transferred between agents. You need to add AI-assisted capabilities without changing how interactions are orchestrated. Which configurations should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

1. A. Lựa chọn A bằng hình ảnh — đáp án hiện tại