Question 15: AB-250: Transforming Contact Center Experiences with AI in Dynamics 365

DRAG DROP - A company integrates an external workforce management system with Dynamics 365 Customer Service. Routing must be based on customer service representatives’ (CSRs) schedules from the external system.CSRs must NOT receive work when they are unavailable based on those schedules. You need to configure the routing behavior. Which actions should you perform? To answer, move the appropriate actions to the correct requirements. You may use each action once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

1. A. Lựa chọn A bằng hình ảnh — đáp án hiện tại