Question 29: AB-250: Transforming Contact Center Experiences with AI in Dynamics 365

DRAG DROP - A company wants to optimize how customer service representatives (CSRs) view work items in the inbox.CSRs must be able to view only high-priority cases in one view. A second view must NOT be visible to CSRs until a later rollout. You need to configure the custom inbox view to meet the requirements. Which action should you perform for each requirement? To answer, move the appropriate actions to the correct requirements. You may use each action once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

1. A. Lựa chọn A bằng hình ảnh — đáp án hiện tại