Câu 122: MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

You sign in to Dynamics 365 Customer Service as a system administrator. You attempt to configure unified record routing across digital messaging channels. You receive the following error message:Some required services need to be installed before unified routing can be turned on. Please contact Microsoft Support. You need to enable unified record routing and route records. Which three steps must you perform? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.

1. A. Set up users as leads.
2. B. Deploy Omnichannel for Customer Service. — đáp án hiện tại
3. C. Enable an entity for queues. — đáp án hiện tại
4. D. Set up users as contacts.
5. E. Provision unified routing for Customer Service only. — đáp án hiện tại
6. F. Set up users as bookable resources.