Câu 59: MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

A company is implementing Omnichannel for Customer Service. The company separates agents into teams for billing, new product inquiries, support, and warranty. The new product team currently handles text messages, emails, and live chats from the company website. The company plans to release a new product. Before the new product launch, the company wants to add the ability to manage conversations coming in fromFacebook and Twitter. You need to configure the system with the least amount of effort. What should you do?

1. A. Create a new resource characteristic.
2. B. Create a routing rule.
3. C. Create a new work stream for each channel. — đáp án hiện tại
4. D. Add the new channel to the existing work stream.