Câu 11: MB2-714: Microsoft Dynamics CRM 2016 Customer Service

You have an account record named Account1 that is owned by a user named SalesUser1. You have a private queue. The queue contains customer records that require annual maintenance. A team named CSRUsers manages the queue. Maintenance for the account records is performed by a user named CSR1. You need to identify who will be the owner of Account1 when the queue item for the account record is added to the queue. Who should you identify?

1. A. the access team
2. B. SalesUser1 — đáp án hiện tại
3. C. CSR1
4. D. the CSRUsers team