Câu 25: ISO 9001 Lead Auditor: PECB Certified ISO 9001 Lead Auditor

An audit team leader arrives at a printing organization to carry out a Stage 2 audit for a certification body. At a meeting with the Quality Manager, she is told that they have won their biggest contract from a computer manufacturer to print and compile computer documentation packages. They have leased the unit next door for space reasons but have never worked in this sector before. The Quality Manager wants the ISO 9001 certificate to cover the new contract. During the audit, a team member finds that a number of print jobs have been rejected by several clients over a number of months due to spelling errors in the print run. The Print Manager blames the new employees they have had to take on because of a big contract. The auditor raises a nonconformance against clause 10.2.1.b of ISO 9001. Which one of the evidence statements would support this finding? (Choose one.)

1. A. There was no record that the organization evaluated the effectiveness of the training given to new employees.
2. B. The action taken to deal with customer complaints did not prevent recurrence of the problem. — đáp án hiện tại
3. C. There was no evidence that a check of spelling took place before the release of printing to the client.
4. D. The organization did not provide the correct resources to prevent nonconformity.