Câu 26: ISO 9001 Lead Auditor: PECB Certified ISO 9001 Lead Auditor

During a third-party surveillance audit, the auditor finds that the management review meeting minutes record that the improvement actions set by the previous reviewer have not been completed for a second year running. It states that a new Quality Manager has been brought in at the middle management level to rectify the situation. You learn that top management is not involved in the QMS other than being copied into the minutes of the management review meeting. The audit reveals that the new Quality Manager was given responsibility by top management to a) take accountability for the effectiveness of the QMS, b) select, approve, and monitor improvement actions without involving and reporting to top management, c) promote the improvement of the QMS and d) make efficient use of the limited financial and personnel resources allocated for the QMS by top management. The auditor considers whether there is a nonconformity against clause 5.1.1 of ISO 9001. Select two options of the evidence required for such a nonconformity. (Choose two.)

1. A. Top management is not accountable for the effectiveness of the QMS. — đáp án hiện tại
2. B. The Quality Manager avoids giving improvement actions to the Chief Executive.
3. C. The Chief Executive never attends the management review meetings in person. — đáp án hiện tại
4. D. The Quality Manager is on target to complete only half of the improvement actions.
5. E. The Quality Manager only reports to one designated senior manager.
6. F. The Quality Manager does not have access to the resources needed for the QMS.