Câu 32: ISO 9001 Lead Auditor: PECB Certified ISO 9001 Lead Auditor

An internal auditor of a manufacturer of polystyrene packaging products for the electronics industry raised a nonconformity against section 10.3 of ISO 9001 in Report IA202. The nonconformity (NC 3) stated:“The reject rate of the finished product of 9.7% needs improvement as it doesn’t meet the stated objective of top management of 5%.”As the third-party auditor reviewing the internal audit process, you come across the nonconformity. For corrective action, the Quality Manager conducted an investigation into the reject rates. He reported that the collection baskets for products ejecting from the moulding machines were not large enough. About 5% of products fell onto the wet and dirty factory floor. Management stated that replacing the baskets was too costly and ordered the Maintenance Manager to ensure that the floor was kept clean and dry to prevent rejects. The auditor later checked the factory floor, which was wet and dirty in places. From the following nonconformities, select three that the auditor could raise to ISO 9001. (Choose three.)

1. A. 7.3 – Staff were not aware that products were failing onto the factory floor.
2. B. 10.3 – The organization did not continuously improve. Reject rates were unchanged. — đáp án hiện tại
3. C. 7.1.4 – The factory environment is not suitably maintained to prevent dirty products. — đáp án hiện tại
4. D. 9.2.2 – Report IA202 contained a poorly worded nonconformity (NC 3).
5. E. 8.5.1 – Production operations were not properly controlled to avoid reject products. — đáp án hiện tại
6. F. 8.6 – Dirty products were released to the customer.
7. G. 7.1.1 – The organization failed to provide the required resources to prevent nonconforming products.
8. H. 10.2.1 – Conduct of an investigation was not sufficient to understand the cause of the nonconformity.