Câu 33: ISO 9001 Lead Auditor: PECB Certified ISO 9001 Lead Auditor

At the end of a second-party audit, the audit team enters the meeting room to hold the closing meeting; only two people are present and waiting for them: the Health and Safety supervisor and the Administrative Officer. Neither has participated in the audit. However, the team had previously agreed with the auditee Quality Manager on two nonconformities identified during the audit (NC1 and NC2). They said:Health and Safety Supervisor: “Good evening. We are sorry to inform you that the general manager was involved in a serios car accident, and the other two managers have had to leave urgently to attend to the emergency.”The Administration Officer: “Concerning ‘nonconformity 2’, the General Manager left a message asking us to tell you that he does not accept it and requests you not to include it in the audit report. Here is a note in which he explains why.”Which one of the following would be your preferred answer (as learn leader) to the General Manager’s request?

1. A. Please, tell him that this nonconformity has been previously accepted by the quality manager during the audit and will stand. I will include it in the report, along with the concern of the General Manager about it.
2. B. Please tell him that I will phone him in two days and will discuss the issue. Could you please give me his mobile phone number?
3. C. OK, I will get in contact with my company tomorrow to ask for instructions on what to do with this non-conformity.
4. D. OK. Please, let me review the message. I will try to see if I can change the text of the nonconformity if necessary. Let’s take a 10-minute break, as I would like to discuss this issue with the audit team. — đáp án hiện tại