Câu 89: 58: ITIL 2011 Foundation
A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
Nội dung câu hỏi
A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Yes: for information purposes, a known error record can be created at any time it is prudent to do so — đáp án hiện tại
- B. No: the Known Error should be created before the problem is logged
- C. No: a known error record is created when the original incident is raised
- D. No: a known error record should be created with the next release of the service
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