Câu 11: PgMP: Program Management Professional

A program manager joins a team to fix a troubled enterprise-wide customer relationship management (CRM) system. Analysis indicates that duplicate customer information data is resulting in redundant client information. The program manager accesses the knowledge repository for similar programs to gather historical data and trends. A corrective action is identified, and a change in process is implemented to regain data integrity. What should the program manager do with the knowledge gained from this activity?

1. A. Include the lessons learned in the weekly program report
2. B. Update the communications management plan
3. C. Update the lessons learned database
4. D. Communicate the corrective action to the program sponsor — đáp án hiện tại