Câu 30: Salesforce Certified Field Service Consultant

Universal Containers wants its Technicians to follow a Standard Operating Procedure (SOP) while performing preventative maintenance on an individual Asset. Each operation should be captured independently, to allow Technicians to enter notes and update statuses as they progress with the work. Preventative maintenance should be completed within a single visit. Which data model should the Consultant recommend to Universal Containers?

1. A. Work Order to represent the preventative maintenance on the Asset.Work Order Line Items to represent the different operations.Service Appointment to represent the visit. — đáp án hiện tại
2. B. Service appointment to represent the preventative maintenance on the Asset.Work Order Line Items to represent the different operations.Work Order to represent the visit.
3. C. Work Order to represent the preventative maintenance on the Asset:Service Appointments to represent the different operations.Work Order Line Item to represent the visit.
4. D. Work Order Line Item to represent the preventative maintenance on the Asset.Work Orders to represent the different operations.Service Appointment to represent the visit.