Câu 28: Salesforce Certified Field Service Consultant

Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion. How should a Consultant implement the requirement?

1. A. Set the individual Technicians as Capacity-Based Service Resources.
2. B. Create the Contractor Manager as a Crew Service Resource.
3. C. Create the individual Technicians as Service Crew Members.
4. D. Set the Contractor Manager as a Capacity-Based Service Resource. — đáp án hiện tại