Câu 17: Salesforce Certified Field Service Lightning Consultant

Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? (Choose two.)

1. A. Use Record Types to achieve pre-defined templates.
2. B. Add the Work Order Quick Action on the Case. — đáp án hiện tại
3. C. Add the Work Order Quick Action on the Account.
4. D. Use Work Types to achieve pre-defined templates. — đáp án hiện tại