Câu 16: Salesforce Certified Field Service Lightning Consultant

Universal Containers wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant implement the setup to achieve this requirement?

1. A. Set Up Milestones, Create Entitlement records, Set Up Entitlement Process for Work Orders.
2. B. Set Up Entitlement Process for Work Orders, Set Up Milestones, Create Entitlement records. — đáp án hiện tại
3. C. Create Entitlement records, Set Up Entitlement Process for Wok Orders, Set Up Milestones.
4. D. Set Up Milestones, Set Up Entitlement Process for Wok Orders, Create Entitlement records.