Câu 34: Salesforce Certified Service Cloud Consultant
Support center agents at Cloud Kicks use a service console. Over a few hours, an agent may work with up to 10 different customers. Often, agents need to return to a prior case and make a phone call to the customer. The telephone number to call is recorded in the case notes. What are two recommended service console fea…
Nội dung câu hỏi
Support center agents at Cloud Kicks use a service console. Over a few hours, an agent may work with up to 10 different customers. Often, agents need to return to a prior case and make a phone call to the customer. The telephone number to call is recorded in the case notes. What are two recommended service console features that work together to improve the process? (Choose two.)
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Outbound Sales Dialer — đáp án hiện tại
- B. Quick Action
- C. History Utility — đáp án hiện tại
- D. Macros
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