Câu 91: Salesforce Certified Service Cloud Consultant

DreamHouse Realty would like to provide a user-friendly way for clients to apply for a home loan through an Experience site. Many times, clients do not complete all of the information and a loan specialist needs to finish the submission. How should the administrator configure Salesforce to meet the requirements?

1. A. Create a screen-based flow accessible from the Experience site and internally. — đáp án hiện tại
2. B. Post a web-to-case form on the site and assign the case to the specialist for completion.
3. C. Use email-to-case for the client to submit the relevant information to the specialist.
4. D. Add a custom Lightning component to the site and the Case Lightning record page.