Câu 15: SDM v9: Service Desk Manager v9
Your company is merging with another resulting in rationalization of Service Desk activity. What is the BEST way for the Service Desk Manager to provide direction and focus during challenging circumstances?
Nội dung câu hỏi
Your company is merging with another resulting in rationalization of Service Desk activity. What is the BEST way for the Service Desk Manager to provide direction and focus during challenging circumstances?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Set demanding new goals to stretch the team and increase customer focus
- B. Use their presence to help provide clarity, guidance, and direction — đáp án hiện tại
- C. Analyze past successes to identify strengths, weaknesses, opportunities, and threats
- D. Test staff on their understanding of activities, processes, and procedures
Cộng đồng
0 bình luận công khai. Tên thành viên được ẩn một phần.
Chưa có bình luận. Mở giao diện tương tác để bắt đầu thảo luận.