Câu 47: CIS-CSM: ServiceNow Certified Implementation Specialist - Customer Service Management
Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow’s and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proacti…
Nội dung câu hỏi
Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow’s and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. Proactive Prevention
- B. Service-Aware Install Base — đáp án hiện tại
- C. Service Reporting
- D. Proactive Case — đáp án hiện tại
- E. Service-Aware CMDB
- F. Service Monitoring — đáp án hiện tại
Cộng đồng
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