Câu 57: CIS-CSM: ServiceNow Certified Implementation Specialist - Customer Service Management

Using the out-of-the-box major issue management process flow, a consumer service agent proposes an existing case in the Open state as a major case candidate. The major case candidate has a consumer defined and is approved by the customer service manager What happens to the major case candidate?

1. A. The major case candidate becomes a major case
2. B. A new major case is created and the major case candidate is added as a child to the major case — đáp án hiện tại
3. C. The major case candidate requires an approval from the major issue manager
4. D. The major case candidate is closed and a new major case is created