Câu 67: SHRM-SCP: SHRM Senior Certified Professional

A new HR manager at a software company receives two complaints about a sales representative within the HR manager’s first three months of working at the company. One employee states that the sales representative has made inappropriate remarks about the appearance of other employees. While the HR manager is investigating this complaint, a customer also contacts the HR manager to state that the customer paid the sales representative for services associated with another business the sales representative owns but did not receive the promised services. The HR director advises the HR manager to avoid confronting the sales representative to keep the ongoing investigation confidential. Which action should the HR manager recommend to help rebuild trust with the customer who complained about the sales representative’s other business?

1. A. Decrease the commission provided to the sales representative to reimburse the customer who lost money due to the other business.
2. B. Send an email to the affected customer that explains the steps the company is taking to address the customer’s concerns.
3. C. Meet with the affected customer to explain the company’s response to the customer’s concerns. — đáp án hiện tại
4. D. Offer to provide the customer with company products or services to compensate for the issues with the sales representative.