Câu 68: SHRM-SCP: SHRM Senior Certified Professional

A new HR manager at a software company receives two complaints about a sales representative within the HR manager’s first three months of working at the company. One employee states that the sales representative has made inappropriate remarks about the appearance of other employees. While the HR manager is investigating this complaint, a customer also contacts the HR manager to state that the customer paid the sales representative for services associated with another business the sales representative owns but did not receive the promised services. The HR director advises the HR manager to avoid confronting the sales representative to keep the ongoing investigation confidential. The HR manager reviews the sales representative’s records and is unable to establish a pattern of behavior consistent with either complaint. Which action should the HR manager take?

1. A. Ask the sales representative’s supervisor whether or not behaviors related to either complaint can be confirmed. — đáp án hiện tại
2. B. Conduct individual interviews with all sales employees to ask about unethical behaviors they have observed.
3. C. Ask the sales representative to voluntarily disclose relevant information to the HR manager.
4. D. Conduct a training for all sales representatives that covers ethical behavior in the workplace.