Câu 69: SHRM-SCP: SHRM Senior Certified Professional

A new HR manager at a software company receives two complaints about a sales representative within the HR manager’s first three months of working at the company. One employee states that the sales representative has made inappropriate remarks about the appearance of other employees. While the HR manager is investigating this complaint, a customer also contacts the HR manager to state that the customer paid the sales representative for services associated with another business the sales representative owns but did not receive the promised services. The HR director advises the HR manager to avoid confronting the sales representative to keep the ongoing investigation confidential. The HR manager learns that many employees view HR as ineffective because the previous HR manager did not take action when employees submitted complaints. Which action should the HR manager take to change this perception?

1. A. Send an email to all employees reminding them to take advantage of HR’s open-door policy
2. B. Develop a formal system for employees to submit complaints and for HR to track each complaint’s resolution. — đáp án hiện tại
3. C. Publish stories of how HR resolved employee complaints in the companywide newsletter.
4. D. Administer a companywide survey that solicits feedback from employees about how HR can better serve employees