Câu 42: CMQ-OE: Certified Manager of Quality/ Organizational Excellence

A company has been very reactive in dealing with quality since it was started 19 years ago and management wants to develop a more proactive organization. Which of the following actions by top management would be most useful at the beginning of the process of change?

1. A. Change the reward system.
2. B. Create a new position with the title “preventive action coordinator.”
3. C. Reorganize into “small business units” that have a line of sight for quality problems.
4. D. Define, communicate, and demonstrate proactive quality behaviors. — đáp án hiện tại