Câu 8: 7391X: Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Which properties of the call center must be configured so that hunt groups are treated as skills for the Automatic Call Distribution (ACD)?
Nội dung câu hỏi
Which properties of the call center must be configured so that hunt groups are treated as skills for the Automatic Call Distribution (ACD)?
Các lựa chọn
Đáp án được giữ gọn theo nhãn A, B, C, D trong phần bình chọn tương tác.
- A. The skills only appear as hunt groups if the ACD is set to no, and if Expert Agent Selection is set to no
- B. The skills only appear as hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no — đáp án hiện tại
- C. The skills only appear as hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to yes
- D. The skills only appear as hunt groups if the ACD is set to no, and if Expert Agent Selection is set to yes
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