Câu 7: 7391X: Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

With Expert Agent Selection (EAS), when is an agent’s internal login ID associated with a specific telephone?

1. A. when the station has Auto Answer enabled
2. B. when the agent logs in at that telephone — đáp án hiện tại
3. C. when the agent’s login ID is administered in the switch
4. D. when the telephone extension is configured on the station form